Does it really pay to install a higher efficiency furnace?

Depending on what you are replacing, your heating bill can decrease by 18 to 40% if the installation is of a much greater efficiency unit, properly done and the system is accurately set up. That saving can add up to quite a lot over the years and you just may save a part of the environment through less energy use.

I see ice around my heat pump during cold weather, is this normal?

During operation, a heat pump outdoor coil is quite cold and below about 45 degrees outdoor temperature a heat pump coil is cold enough to form frost, as it is absobing heat from the outdoor air.

As the heat pump continues to operate the entire outdoor coil should form a frost evenly covering the coil. At the correct point in the cycle it will go into defrost. The fan will stop, the reversing valve will switch, the hot refridgerant will melt the frost away and water will run off the coil. When defrost is complete the reversing valve goes back to the heating position, the fan starts and we are heating again.

This is a normal operation.

If the coil frosts unevenly, does not defrost completely, or thick frost or ice forms – it is not normal operation. You should call for service so you can get your efficiency back and not damage the heat pump compressor and coil.

Is there a better time of year to buy a furnace or air conditioner to get a better price?

In the HVAC industry, late winter and spring is a good time since work is traditionally slow and all contractor need work to keep the installers busy. This time of year prices come down to help generate more work and you can get the best prices.

Are there still government rebates for installing a high efficiency furnace?

There are no longer any tax credits for furnaces or air conditioners. There is a tax credit for geothermal heat pumps and solar. There is an Idaho tax deduction for high efficient equipment and wood stoves replacing less efficient units. It is complicated and you should call for a comfort adviser to explain what is available for your situation.

My flue pipe above the roof looks like it is rusting, what should I do?

Over the years, most flues need part replaced above the roof. This is where condensation occurs and the pipe will disintegrate. Call a technician to check out the entire flue and repair. This may be a good time to have your furnace tuned up if you haven’t.

My furnace makes too much noise, how can I make it quieter.

This depends on what is creating the noise. If there is vibration, scraping sound, banging on and off, some adjustments should solve the problem. If you are hearing actual blower noise, a sound baffle might work. Most burner sounds cannot be fixed and a new, quiet furnace may be in order.

If you get a hum or a varying “tuning fork” sound, look to your return grilles. If you can place your hand against the grille and stop the noise, you have too much air going through the grille and need to have it enlarged or have another one installed.

I have water by my furnace, what should I do?

Water by your furnace at any time is a bad thing!

If you have a condensing furnace and water is present during the heating season, there is a leak in the condensate system that may be damaging the furnace. If there is water during the cooling season, the cooling coil drain is plugged. Either way the drain problem must be corrected. If you need help, please call and one of our technicians can solve the problem.

What is the scoop on the new Freon?

The R22 refrigerant we have had for as long as anyone can remember is being phased out because it may harm the environment. It will still be available for service on older equipment for the foreseeable future but will be progressively more expensive.

The new R410A refrigerant has been available for new equipment for several years and has been a requirement for all newly manufactured equipment since 2014. The refrigerants do not mix and are not to be interchanged.

How often should I have my drains professionally cleaned?

Most homes benefit from a professional drain cleaning once a year, though kitchens with heavy grease use or older homes with cast iron piping may need it more often. Warning signs include slow drains, gurgling sounds, or recurring clogs in the same fixture. Regular cleaning helps prevent backups and extends the life of your pipes.

Why does my water heater make popping or rumbling noises?

That noise is usually sediment buildup at the bottom of the tank, which happens naturally over time as minerals settle out of your water supply. As the water heats, steam bubbles form under the sediment layer and cause the popping sound you hear. Flushing the tank annually can reduce sediment buildup and improve efficiency — if the noise persists after flushing, it may be time to have a technician inspect the unit.

What should I do if a pipe bursts in my home?

First, shut off the main water valve to stop the flow of water and limit damage. Then turn off any electrical circuits near the affected area if it’s safe to do so, and call for emergency plumbing service right away. Our team offers 24/7 emergency plumbing response, so don’t wait to get help — quick action can save you significant repair costs.

Is a water softener really necessary in the Treasure Valley?

Much of the Treasure Valley has moderately hard water, which over time can cause mineral buildup in pipes, water heaters, and appliances. A water softener helps prevent that buildup, extends the life of your plumbing system, and can make soaps and detergents work more effectively. It’s not strictly required, but most homeowners in the area notice a real difference in water quality and appliance performance once one is installed.