I was pretty surprised when I read some of the negative Yelp reviews. I've been going to Owyhee Hardware store and have done business with the sheet-metal shop as well as the heating and cooling company, so pretty much all parts of their business. They have always treated me fairly. My most recent experience with them was to install a mini-split AC/Heat pump in my garage. I had several companies come out and bid the job. I was very unimpressed with the sales tactics of the competition. I had Owyhee come out and give me a bid. I ended up with two very professional individuals who came and essentially laid out the entire process, checked for valid siting of the inside and the outside portions of the unit, and verify my electrical panel could handle the load as well as where a cutoff switch could be mounted to code. Additionally, their price for the unit (which was larger than the competition) was lower than Costco! The other competitors were in the same ballpark, but again, for a smaller unit. I could tell that Owyhee had experience with this type of install, which was refreshing, and was impressed how they explained everything in detail, and their reasoning for a larger unit. Their team as well as a licensed electrician came out and installed it in less than a day. They were entirely professional including using floor coverings when they came inside and cleaning up their mess. The unit has exceeded my expectations for both heating and cooling my garage. This alone makes me feel like the money was well spent. I really don't understand the other negative reviews, but I would recommend any part of their services to any friend of mine. They did a great job for me.